Our returns approach.

Start with support

If something is wrong with your order, contact us with your order number, the affected product and a short description of the issue. The Owner Panel lets the team review the order and respond.

Keep your order details

Please retain your order confirmation and any relevant delivery information while a return or issue is being reviewed.

Policy note

The exact return conditions shown here should be updated by the store owner before launch to match the final Vapour AU policy and applicable Australian consumer-law requirements.